This policy explains how Arshit Traders ("Leadswala", "we", "us"), operating the website https://leadswala.kiwtech.in and the Leadswala app, handles personal data. It is written in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
1. Data we collect
From travellers
- Name, mobile number, email (optional), departure city, destination, trip dates, number of members, budget and trip preferences.
- These are collected through our website forms and through Meta (Facebook/Instagram) lead forms that you submit.
From travel agents
- Name, agency name, city, mobile number, email address and password (stored encrypted by our authentication provider).
- Wallet transactions, leads purchased, lead status updates and reports.
- Payment references from Razorpay. We do not store card numbers, UPI PINs or bank passwords.
Automatically
- Basic device and usage data such as browser type, pages visited and time of visit, and settings stored in your browser (for example, alert on/off).
2. Why we use it
- To share a traveller's enquiry with registered travel agents so they can offer trip packages — this is the purpose you consent to when you submit the form.
- To run agent accounts, wallets, payments and refunds.
- To send lead alerts, service messages and support replies.
- To prevent fraud, spam and misuse, and to meet legal and tax obligations.
3. Who we share it with
- Registered travel agents: a traveller's full contact details are revealed only to agents who purchase that enquiry — usually no more than a few agents, and to more agents at a later stage as described on our pricing page.
- Service providers: hosting and database (Supabase), payments (Razorpay), messaging (Telegram/WhatsApp) and Meta for lead forms. They process data only on our instructions.
- Authorities: when required by law.
We do not sell personal data to data brokers.
4. Agent obligations
Agents may use a traveller's data only to offer travel services for the enquiry purchased. They must not resell it, add it to unrelated marketing lists, or contact the traveller after they ask not to be contacted.
5. Retention
Enquiries are kept for up to 24 months for records and dispute handling, then deleted or anonymised. Account and transaction records are kept as long as required under tax laws.
6. Your rights
You can ask to access, correct or erase your data, withdraw consent, or nominate a person to act for you. See data deletion or write to the Grievance Officer. Withdrawing consent stops future sharing; agents who already purchased your enquiry will be asked to stop contacting you.
7. Security
Data is stored with encryption in transit, access controls and row-level security. Contact details are masked for agents until purchase.
8. Cookies and local storage
We use essential browser storage to keep you logged in and to remember preferences. We do not use advertising cookies on the agent panel.
9. Children
Our services are meant for adults (18+). We do not knowingly collect data from children.
10. Contact
Grievance Officer
Arshit Traders
Sector 2, Noida, Uttar Pradesh – 201301
Email: leadswalakiwtech@gmail.com
Phone: +91 98115 10370
We may update this policy. The date at the top shows the latest version.