This policy applies to payments made to Arshit Traders for Leadswala tokens and plans.
1. Wallet recharges
- Tokens are credited instantly after a successful payment and are meant to be used for buying leads.
- Unused tokens are not refundable to your bank account, except in the cases below.
2. Failed or double payments
If money is debited but tokens are not credited, or you are charged twice, write to us with the payment reference. After verification, the amount is credited as tokens or refunded to the original payment method within 5–7 working days.
3. Invalid leads
- You can report a purchased lead from My Leads within the report window shown in your panel (currently 2 hours after purchase).
- Valid reasons: number does not exist, switched off after 3 attempts, wrong person, or the person says they never enquired.
- After review, approved reports are refunded as tokens to your wallet, usually within 24 hours.
- "Customer not interested", "budget too low", "booked with someone else" or late reports are not refundable.
4. Monthly plan
Plan fees are non-refundable once activated. You may choose not to renew.
5. Account closure
If we close your account without any breach on your part, the unused balance from paid recharges (excluding bonus tokens) is refunded to the original payment method within 7–10 working days. If an account is closed for breach of our terms, unused tokens are forfeited.
6. Cancellation
Purchased leads cannot be cancelled once the contact is unlocked, except under section 3.
7. How to request
Email leadswalakiwtech@gmail.com or use the contact page with your registered mobile number and payment reference.